Service with a "SMILE"

Here we are...plowing away at making sure we serving the people. This will include preparations, setting up, checking the list twice, three times, intaking, assessments, entering the data for processing, making copies, asking to be of further assistance, and so many other situations that could be suggested. 

As the services are being provided, we are multi-tasking and trying to ensure we meet all deadlines. We forget to share the moment of simplicity- and provide the ultimate measure of service (SMILE). It's been found that 65% of customer satisfaction was not due to a complete closure of the request, it was due to service with a smile. A smile with service should be a part of your business culture, if your goal is to be or continue to be customer centered. This could include offering a training or some sort of information upon onboarding. Also, this could include a culture-wide campaign to promote the service with a smile. With the use of just a little of the list below, your business is on it's way  to being customer centered and remaining the premiere business in the eyes of the customer(s) you serve.

• Human touch -not all digital is a plus. Audit your business use of the customer communication and relations to encourage this action.
• Help -How's your help desk if the customer needs it? Have you audit this tool within your business lately?
• Customer up close -sharing a birthday wish, appointment reminder or updates with customers could increase the customer experience and gain a smile as well. Audit where your business is with maintaining customer data when collected. 
• Website- a friendly website is a plus with your customer base. Audit your business site to see where you are with your current customers, which could help increase with future customers.

These are just a few tips to ensure your service includes a smile and ensure being customer centered. If you're looking to audit your measures or performances you have in place, you can complete the contact form for consultation or request to attend a workshop with us.

Service with a SMILE quote:
“Each time you smile you throw a little feel-good party in your brain. The act of smiling activates neural messaging that benefits your health and happiness.”
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#qperformance #knowledgeispower