Help someone or business today. Today is a national day that recognizes the importance of reach one, teach one. This is an act that if practiced more often, more accomplishments on a national stage across the world would display.
Choose a business to serve on or with on July 10th- be the change you wish to see in the world today.
Systems and processes are essential to your business. Each step and processes ensure your business is efficient, could implement, and provide accurate support to your business focus customers.
To have processes and systems in place with a review timeline could increase your internal management in the areas of:
These are just a few tips to ensure your service includes a smile and ensure being customer centered. If you're looking to audit your measures or performances you have in place, you can complete the contact form for consultation or request to attend a workshop with us.
Are you LOGISTICALLY fueled?
Lots of businesses begin or start as an idea, some are more intentional to include in the playbook writing of steps, drawings, buzz words, dates, how-to, etc. Fortunately, we have businesses who thought long and hard about almost everything before launching. Yet, still something just doesn't line up. You have location, employees, brand, funding, partnerships and more.
However, the results are not where you would like them to be.
So, have we looked at the logistics of your business. Some may respond yes. However, if your original logistics layout is from years ago, then this may be a contribution to business increase stalling. Some say, if its not broke, don't fix it. Well, you have to fix something that is not broke. Maybe a need of just tweak here and there may help.
Of course, each business needs will vary in this topic. It is highly recommended to review your logistics to ensure you're
Here we are...plowing away at making sure we serving the people. This will include preparations, setting up, checking the list twice, three times, intaking, assessments, entering the data for processing, making copies, asking to be of further assistance, and so many other situations that could be suggested.
As the services are being provided, we are multi-tasking and trying to ensure we meet all deadlines. We forget to share the moment of simplicity- and provide the ultimate measure of service (SMILE). It's been found that 65% of customer satisfaction was not due to a complete closure of the request, it was due to service with a smile. A smile with service should be a part of your business culture, if your goal is to be or continue to be customer centered. This could include offering a training or some sort of information upon onboarding. Also, this could include a culture-wide campaign to promote the service with a smile. With the use of just a little of the list below, your business is on it's way to being customer centered and remaining the premiere business in the eyes of the customer(s) you serve.
Service with a SMILE quote:
“Each time you smile you throw a little feel-good party in your brain. The act of smiling activates neural messaging that benefits your health and happiness.”
Do you know your customers?
For some this may be an easy question to answer. Unfortunately, for others this may be a not so easy question to respond to or even comfortable one. The good thing is you're here. Welcome to no judgement zone with an opportunity to grow together.
Those you're providing services to, partnerships, and potential clients and customers in the future. With a clear understanding of who and what is a customer, you can begin to think about those that fall into the categories shared. Now some organizations, depending on their services and more in-depth focus, this could vary. However, the goal remains the same- knowing your customers.
The importance of knowing your customers include being aware of how to continue and/or improve your commodity level or better your services. Customers are pretty vocal and knowledgeable as to what they're looking for or expecting from you. Therefore knowing who you serve is a must and benefit for your business.
Types of Customers
Since 1995, employees have been recognized across the world on a larger scale. However, as one of the main sources and stakeholders in businesses are those we employ. These are the people who support the efforts and goals on a daily basis, those who believe in the mission and the vision of the company, and those who ensure things are kosher with partners, agreement holders, customers, clients, and others.
Obviously, employees exist prior to the national recognition back in 1995 to appreciate employees. Therefore, the first Friday in March should simply be an extension and addition of moments to express your appreciation for your employees. Please remember the important people in the company and celebrate them accordingly.
What's your purpose? Often times you hear this when it refers to an individual. Lo and behold, this is an important know for your business as well. For those who are not sure, let's take a walk alongside a few of the streets for arrival to destination. For those of us who are aware of your purpose, let's do a check up to ensure we're on course.
Your ingredients for business purpose
6. End Goal
Each of the ingredients shared above is important to have and know as you begin to plug in the specifics aligned with your business. We share a more in-depth breakdown of these areas in our workshops and tools of how you can utilize these ingredients for a successful meal. For more information, contact us for a consultation or how to sign up for the workshop. #qperformance #knowledgeispower #celebrate
Many have heard and asked about the PPP Loan, also known as Paycheck Protection Program designed by our federal government. This is a way for business that is/has been impacted by the closure and/or delay of operations with staff, self employment, supplies, and other measures to apply for and use as temporary means to stay afloat.
If you have any questions or need guidance in regards to the PPP Loan, feel free to contact us.
What can a PPP loan be used for?
At least 60 percent of the loan must be used for payroll and employee benefits costs.
Payroll costs under the PPP include:
Note to all businesses: Govern your business accordingly.
If you are in some form of leadership (CEO, Director, Management, etc.), can you honestly answer this question? It's been shown that one in five workers in the USA are exposed to a hostile work environment. As we proceed to take a look at the impact on employees and volunteers, we will find this act occurs more than it should.
Let's define the word hostile, to be on the same page. Hostile is the act of one being aggressive, antagonistic, confrontational, unfriendly, and could be seen as a unsympathetic individual. As we define the word hostile, we can move forward with a clear picture of what this may look like in the work environment. Often times, such an act is overlooked, portrayed to be something else less than, and not immediately addressed and for some at all.
Unfortunately, one could experience the impact and/or reaction to such an act when working alongside a hostile individual or group. If it's any form of leadership to employee or employee to employee - this could be detrimental to the mission/vision/goals of the organization, if not addressed or handled. This is one of the many reasons an organization should have an HR (Human Resource) team, department, or agency with an unbias eye to assist in such a matter. With the attempt to avoid or dismiss an hostile act could cost the agency in many ways- legally, an undesired workplace, distraction, and decrease in employee work performance.
As a matter of fact, here are some (not all) signs that you or someone you know maybe in a hostile work environment. Just to name a few:
If you would like to improve your turnover rates, promote teamwork, and build internal capacity throughout your organization, please see Q-Performance & Associates International contact us and let's discuss next steps. Don't embrace hostility, let's embrace cordiality.
Together, let's UNINSTALL hostility in the workplace!
I will start off with a well said and perfect quote, "Leaders lead Leaders".
Back in the day, when a new staff, new graduate, or one simply stepping into the workforce for the first time- there was that person(s) that would welcome you and pledge to take you under their wing. This would include making sure you knew the ropes to include but not be limited to all policies, rules, tips, and tricks to be the best employee you could be. In addition, if you were that one with the something extra, you may hear " I am going to train you on everything and one day you'll have my job".
Unfortunately, this phrase or form of words are not hear often nowadays. We've surveyed and found that many of today's workers feel stuck with no room to advance. This is due to ideas such as small organizations, leaders having no where to advance, and leaders simply not confident in moving forward or less the skills to do so. This is a true impact on the way forward for many organizations (non-profit and for-profit). This could be a challenge for encouraging future employees to join your organization, remain loyal to the organization, and willing to use their talents to help move the organization forward.
With that being said, leaders should be aware of when the time is present to Step Down, To Step Up in advancement of the organization. Great leaders, lead leaders for such a day of moving their agendas into higher heights. Some of the effects of leaders holding their organizations hostage include but are not limited to
1. Visionary. Without full understanding that the idea should or could be better carried out by someone else.
2. Faith. Not having faith in those up and coming leaders being trained for such time.
3. Implement. Not allowing those with talents to spring into action at best.
4. Limitations. Causing or posing limitations to those in leadership role, ready and willing to step up.
5. Fear. This could cause a domino effect to many companies heading and in need of next level leaders. Fear could cause others to fear and keep current leader still; further promoting the company to become immobile in its efforts and ability to advance.
6. Pause. This person could potential cause others to deliberately miss out on great opportunities (internal).
As a progressive leader, it is encouraged that you trust in the process and your own leadership. This will guide you to knowing when its time to move forward, next level, next steps. Every great leader is girded with a plan of action and is not threatened by new progressive leadership. Stepping down to step up to a higher calling and next level is vital in feeding your leadership. STEP UP!
If you're interested in exploring your leadership gauges, not sure if you're leading or stalling your staff, or looking for a way to encourage your leadership team, share a message with us via contact.
As we begin to think of the working flow of an organization - with approximately 60 plus employees, HR is not only a value but a necessary tool for both non-profits and for-profits. Let's quickly review:
If you have any questions or need assistance in preparing documentations, policies, and/or discuss regulations or next steps- feel free to give us a call or complete the contact form for immediate assistance.
Many clients in the past years have been awesome when it comes to the vision phase of a plan and/or project. However, the implementation phase is indeed a different phase of any project, job, or plan. Each role and position of a project is vitally important and connected for the goal of success.
The visionary is what ignite the process of a project for the most part. A visionary has the ability to see the master plan, the entire picture from draft to final phase. A vision has the ability to see clearly the vision of the objective and goals along with progress toward the aimed success. Most of all, visionaries are masters at keeping those involved in the project focused on the overall picture, the end goals.
The implementer is the reliable and disciplined individuals which turns the great ideas and plans into actual work. Implementers are essential to getting things done. Implementers are also known as drivers. Drivers is a personality trait that include confidence, leadership, and determination. Drivers can also be known as insensitive, harsh, sarcastic and possibly more words in this arena. However, the drivers get the job done from small to large- this will include managing and leading teams and personalities. As an implementer this is a good trait to have and to look for when considering one for a position or role to carry out a vision and mission. In the same thought, an implementer (driver) will need the layout in clarity and precision. The low end of this role will be the need for the visionary to possibly change something along the way. This may not put a smile on the implementer face. As a result of professionalism, I am sure the implementer chosen will/can find a way to make it all happen at the end.
The visionary and the implementer compliment one another and is necessary in the progress of a project, idea, and more for the goal of success. Check out some of the known or not visionaries shared below who included a group of implementers to assist in carrying out the big vision= today's success:
Entourage Expo is a full artist development program created and started in the City of Miami. Currently, the artist development services are host by the African Heritage Cultural Arts Center (AHAC) located in Miami Dade County. Entourage in partnership with Future American Music Entertainers also known as F.A.M.E.- has paved the way for several local and long distant artists whose been discovered and booked for events/shows both local and abroad following the exposure of the Entourage/F.A.M.E. Annual Showcase.
The artist development and showcase was birth and started in 2016 and will celebrate year 3 -April 28th, 2018 at Florida Memorial University beginning promptly at 7:00 pm with red carpet at 5:30 pm. After four months of dedication, commitment, challenges and rigorous rehearsals to each artist is provided with image consulting session, one on one vocal lessons to assist with their assigned songs to perform, and choreography by professional and talented choreographer to assist with music to accompany the songs to be performed. Each showcase displays several levels of talented individuals- Vocalist, Dancers, and Rappers.
Entourage/ F.A.M.E. has raised the bar to greatness throughout the City of Miami; assisting those Underground Artist throughout Miami Dade County to be heard and seen to soar to their futures. As consultant in the entertainment industry, I look forward to continue to assist with the birth, discovery, and growth of many careers from the level of exposure offered by Entoruage/F.A.M.E.
Ask us how we help year 1 to current.
How important is an engaged board or board member?
A board member- despite the title is very important to the movement, vision, mission, and reaching the organization goals. Each board member (all titles/roles) must be accept and take an active role in the success of the organization and goals. Please take a moment and answer the questions relating to each of your board member(s), if you answer "no" to one or more questions - you should be concerned. If other questions asked here brings you concern on any level, feel free to contact us for further discussion.
Let us work with you to engage your board members -resulting in overall achievement of growth and exceeding goals within established mission and vision of expected quality.
Besides employees and all those a part of the day to day within an organization showing up to work; the proud individuals engaged has been known to be very proud and feeling of worth in addition to the coming to work each day. Feeling as though they are a part of something bigger, piece of the change in the making, and allowing networking for those who do not get a chance to communicate outside of the office or departments and divisions. Last, there's a benefit in volunteering as a company - opportunity to network, build new line of interest individuals, and widen the possibility of expansion.
GET INVOLVED. ASK US HOW TODAY!