Here we are...plowing away at making sure we serving the people. This will include preparations, setting up, checking the list twice, three times, intaking, assessments, entering the data for processing, making copies, asking to be of further assistance, and so many other situations that could be suggested.
As the services are being provided, we are multi-tasking and trying to ensure we meet all deadlines. We forget to share the moment of simplicity- and provide the ultimate measure of service (SMILE). It's been found that 65% of customer satisfaction was not due to a complete closure of the request, it was due to service with a smile. A smile with service should be a part of your business culture, if your goal is to be or continue to be customer centered. This could include offering a training or some sort of information upon onboarding. Also, this could include a culture-wide campaign to promote the service with a smile. With the use of just a little of the list below, your business is on it's way to being customer centered and remaining the premiere business in the eyes of the customer(s) you serve.
Service with a SMILE quote:
“Each time you smile you throw a little feel-good party in your brain. The act of smiling activates neural messaging that benefits your health and happiness.”